Refunds

This page applies to plant-day engagements and written packs described on this site. It does not describe goods, subscriptions, or shipped products, because we do not sell those here. The desktop utility, if obtained through Veve, follows Veve’s own listing rules; this page covers Deploy Flowcore’s visit fees.

Eligibility

A refund may apply when a confirmed visit is cancelled by Deploy Flowcore, when a deposit is unused because we cannot staff the agreed window, or when a written pack is not delivered after plant days were completed and paid.

Timeframe

Ask for a refund in writing within 14 days of the event that grounds the request (cancellation notice, missed pack due date, or a no-show you believe was ours). Older requests are reviewed only where law requires it.

Full and partial refunds

If we cancel before any plant day begins, prepaid fees for those days are refunded in full, minus non-refundable travel already laid out with your written approval. If some plant days have already been walked, we bill those days and refund the unused remainder. A pack fee is refunded if the pack never arrives; it is not refunded because the ranked list is unwelcome.

Non-refundable items

Approved airfare, lodging holds, and visitor-badge or safety-course fees paid to the host or a third party are not refundable through us once spent. A completed reconstruction of a week of logs is not undone by later disagreement about a stop name.

Process and timing

Write to contact@deploy-flowcore.digital or call +12056639029 with the engagement date and the line name. We confirm the amount in writing and return funds by the same method originally used, typically within 15 business days after approval. Bank calendars vary.

Cancellation and rescheduling

You may reschedule once without a fee if you give at least ten days’ notice and the new window is within three months. Later notice may forfeit the deposit. We reschedule without penalty when a line is down for a safety lockout that makes observation impossible.

Deposits

A deposit of 30 percent of quoted plant days holds the calendar. It is applied to the final invoice. It is forfeited if the host no-shows without a lockout or weather shutdown, or cancels inside ten days for convenience.

No-shows and work already started

If our observer is on site and the host cannot provide access, that day is billed. Work already started on reconstruction (reading source notes, renaming stations with the host) is billed in proportion to hours spent, with a floor of one half-day.

Materials

We do not purchase production materials for the host. Consumables such as printed tally sheets are included in the day rate and are not a separate refund line.

Contact for refund requests: contact@deploy-flowcore.digital, +12056639029, 139WarwickCir Alabaster Alabama(AL) 35007.